Refund & Cancellation Policy

This policy describes how cancellations and refunds work for bookings made on this venue's booking platform. Specific timings (such as the cancellation window) are configured by the venue and shown in your booking confirmation; defaults are summarized below.

1. Payment Window

• Online payment must be completed within 10 minutes of starting checkout.
• If payment is not completed in time, the reservation is automatically released so that other players can book the slot.
• Any payment received after the reservation has already been released will be automatically refunded to the original payment method.

2. Customer Cancellations

• Confirmed bookings are strictly non-cancellable and non-refundable.

• Once payment has been successfully completed, the booking is considered final.

• Customers may not cancel a confirmed booking due to personal circumstances, change of plans, scheduling conflicts, illness, weather conditions affecting the customer's travel, or any other reason outside the venue's responsibility.

3. Convenience & Processing Fees

Online payment processors (such as GCash, Maya, and QR Ph providers) charge a non-refundable convenience fee. This fee is shown to you at checkout and is excluded from any refund.

4. Rescheduling

• Rescheduling of confirmed bookings is not allowed.

• Customers are responsible for selecting the correct date, time, number of players, and other booking details before completing payment.

• Once the booking has been confirmed and paid, the selected slot cannot be transferred to another date or time.

5. Refunds

• All completed and confirmed bookings are non-refundable, except when the refund is due to a problem attributable to the venue.

• A refund may be issued if the venue is unable to provide the booked court or service due to circumstances such as venue closure, maintenance, operational issues, or other problems directly caused by the venue.

• When a refund is approved due to a venue-related issue, the customer will receive a refund for the amount paid for the affected booking.

• Where appropriate and subject to the customer's agreement, the venue may offer rescheduling as an alternative to a refund.

6. No-Shows

• If you fail to arrive or use your booked slot within the applicable booking period, the booking will be considered a no-show.

• No-shows are not eligible for cancellation, rescheduling, or refund.

• The venue is not required to hold or extend the booking beyond the scheduled time.

7. Refund Processing Time

• Approved refunds are issued back to the original payment method.
• E-wallet refunds (GCash, Maya) typically settle within 1–3 business days.
• Bank-funded refunds (cards, QR Ph) may take 5–14 business days depending on your issuing bank.

8. Disputes & Contact

If you believe that your booking qualifies for a refund due to a problem caused by the venue, please contact the venue directly using the contact details published on the booking platform.

All refund requests will be reviewed based on the circumstances of the booking and the applicable terms of this policy.